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UK78 Emergency Maintenance
Posted by Genadi Petkov on 04 November 2019 02:15 PM


Server UK78 has been powered down for emergency maintenance. Data Center technicians are working to replace faulty hardware at the moment. We expect the server to be online within 30 minutes. We will keep regular updates here and provide detailed information once the work is done.

Thank you for your patience and understanding.



The faulty hardware has been replaced and we are working on restoring services and bringing the server back online.


The server is back online, services are starting. We expect less than optimal performance until the RAID array rebuilds. Due to the high I/O, some services may time out intermittently. Thank you for your understanding.

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Scheduled Maintenance
Posted by Genadi Petkov on 27 October 2019 11:13 PM


Scheduled maintenance will be performed on at 2 AM EST on Monday, October 28th.

The duration of the downtime will be 1 hour.

No downtime is expected. During the maitenance, there might be intermitten connectivity issues for about 30 minutes.

Thank you for your understanding and apologies for the inconvenience.

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Maintenance on
Posted by Genadi Petkov on 13 September 2019 02:10 PM


We will be performing server maintenance on server105, that could lead to intermittent DNS resolution issues. The maintenance window will be 1 hour and a half starting on 10 AM EST on Friday, 13th.

Thank you for your understanding and apologies for any inconvenience this may have caused you.


Update: Maintenance is over, pelase let us know if you need any assistance from our team, we will gladly help!

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Web Server Issues
Posted by Genadi Petkov on 09 September 2019 11:51 AM

We are currently investigating a global issue with the web service on servers 101-108 and UK78, UK69. This could cause site timeouts or Internal Server Error shown on domains.

As soon as more details are available, those will be posted here.

We expect the problem to be resolved within the next couple of hours.

Thank you for your patience!


The issue has now been resolved. If you still experience any issues, please contact us via Live Chat or Support ticket.


We are aware of issues with server101 and we are actively working to resolve those. The server is back online services are being restored one by one, we expect this fixed shortly.

Thank you for your patience!


The issue has been resolved!

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RAID Controller Issue on Server UK65
Posted by Genadi Petkov on 27 July 2019 04:47 PM


We are aware of an issue with the raid controller of server UK65 and we are working with our data center technicians to resolved it.

We will post updates as more information is available.

Thank you for your patience and understanding in the meantime.


Update on 4:10 AM EST:

The issue has been caused by 3 drives in the RAID array failing at the same time. These drives have been now replaced and the RAID array is being rebuilt. Due to the unusually high number of drives the process is slow and we have no guarantee that the result will be a healthy file system, we are making alternative arrangements for a backup restore of the server in the meantime.

Update on 2:00 PM EST:

The raid rebuilt has finished, but unfortunately the data has been damaged beyond repair and isn't usable.

We have started to restore the accounts from the server to one of our other UK servers: (main shared IP:

If your domain names are using our Name Servers or Private Name Servers based on ours, no changes will be required for your sites to start working once restored.

If your domain name uses external Name Servers (like Cloudflare DNS for example), you will need to manually change your A record to the main shared IP of the new server.

We will keep track of the restore progress here.


Update on 8 AM EST, 31st of July: Restore progress is on 91%.


Restore is complete.

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New Live Chat Support Software!
Posted by Genadi Petkov on 27 January 2019 10:24 PM


We are happy to announce that we have migrated our Live Chat service to a new platform.

Many clients reported in our Annual Survey that they often face issues using the old software for Live Chat.

As part of our continuous effort to improve the quality of our services and our Customers' satisfaction, we have implemented the Live Chat software by LiveChat Inc. It provides a simple, modern and easy to use interface.

The new platform will allow you to get in touch with us in a faster and more reliable way.

Our Support Team remains at your disposal and is available 24/7.

We will be happy to hear from you!

Innohosting Management

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