InnoHosting
US: 1-888-522-INNO
UK: 0800-612-8075

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Knowledgebase : Sales
Yes they are. All bills are pro-rated to the 1st day of every month. As such the amount you pay intitially may differ from the price you see on our website. It will in some cases be either low or higher than the monthly price. If it is lower, then it mean...
Indeed we can! InnoHosting will migrate up to 25 cPanel accounts free of charge. We will troubleshoot any server related problems associated with the migration and make sure it goes smoothly. If you have more than 25 cPanel accounts, then you can ...
Yes we do. We enable overselling on *all* reseller accounts. Overselling allows you to sell more resources than you actually have, but can only use what has been assigned to you. This is a great method to maximise your resources. It is important that...
Yes we do! Resellers are all given a domain reseller account free of charge upon request. You can sell domains starting from the price of $6.95 per year!
Yes we do. InnoHosting offers a 16 day money back guarantee which is mentioned in our Terms Of Service. Within 16 days, you can request a full refund for your hosting package if you choose to cancel. The refund is processed within 48 hours. Customers...
Yes we do. We are confident that our services are reliable. That is why we offer a 99.9% uptime guarantee. The following credit schedule is applied if in the unlikely case we do not meet our 99.9% uptime guarantee: 99.5 - 99.89 = 70% service credit ...
Yes we do! InnoHosting staff are often on live support ready to assist you and answer any questions you have. Our staff volunteer to be on live support. Therefore if a member of staff is not busy, then he/she will be on live support. In cases where we ...
Indeed we do! InnoHosting offers SSL certs for as cheap as $13.99 per year (retails at over $50 per year!) Because of volume purchases, our SSL certs (issued by GeoTrust) are upto 80% cheaper than retail costs. In our efforts, we have yet to find a ...
  We offer Private nameservers for all Reseller accounts. Alternatively you can use our whitelabeled nameservers instead. The choice is yours! With private nameservers, you receive your own: ns1.yourdomain.com ns2.yourdomain.com ns3.yourdomain.com ns...
InnoHosting does not provide any SSH access on Shared and Reseller plans. Our answer to this is by providing responsive support via telephone, live chat and ticket 24x7x365. If you need anything performed, just let us know and we'll be happy to do it! ...
Display your "Secured by RapidSSL" site seal prominently to ensure your customers are instantly assured that their details will be secured by the SSL provided by your RapidSSL certificate. Right click the site seal and choose Save Picture...
We ask customers to allow upto 1 working day (Monday to Friday) for account activations. This is because all accounts are activated manually and fraud screened. As such for your account to be activated and set up, it can take upto 1 working day.
How long does it take for my account to be set up? Short answer: Up to 24 hours on a working day InnoHosting performs automatic and manual fraud checks on all accounts. In addition, each account is set up manually as a result. Because of this, we ask al...
InnoHosting does not have any set limits when it comes to CPU and RAM for our reseller hosting accounts and shared multi-domain webhosting accounts. Instead, we ask users to be fair and considerate in what they use. Users should not use resources in such ...
InnoHosting has a 200 emails per hour outgoing mail limit. E-mails exceeding the 200 limit will be discarded. For customers requiring to send out more than 200 emails per hour, you can optionally extend your account to include an extra mail server tha...
You can contact InnoHosting by ticket support, live chat (when online) and also telephone (toll free - technical support by telephone is open 24x7).
530 West 6th Street Los Angeles, CA 90014 InnoHosting houses all its equipment at the premium carrier hotel - TelecomCenter, situated in downtown LA. Telecom Center LA is located directly adjacent to the One Wilshire Building on the corner of 6th ...
If one of your customers violates the TOS (Terms of Service), we will suspend that individual account (not the entire reseller account). We will then contact you and let you know why this account has been suspended and what to do to reinstate the account....
Sales and billing end-user support is similar to tech end-user support except that we handle a different division. With this service, we will take care of all your web hosting sales enquiries along with basic billing support. Our sales reps are ba...
With our tech end-user support, you can let InnoHosting be your tech support staff.. More specifically, InnoHosting will manage all the technical support problems that your customers send you. We will do this 24x7x365, and it is all branded to your com...
The account limit is the number of hosting accounts you can create under your reseller account.
InnoHosting utilizes powerful server-grade hardware on all our servers. We don't use cheap desktop parts to make our servers appear more powerful than they really are - we use true server-grade hardware for all servers. All InnoHosting servers are custo...
On all our reseller accounts, you are entitled to 1x free SSL certificate. InnoHosting will typically provide you with a PositiveSSL directly issued by Comodo. Note: To use your SSL certificate, you will need to purchase a dedicated IP from InnoHosting....