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Knowledgebase: Getting Started Guide
Account Migrations
Posted by on 26 April 2012 08:47 PM

About Account Migrations

InnoHosting can migrate upto 25 cPanel accounts free of charge from your previous host to InnoHosting. This includes all your cPanel settings such as FTP accounts, mail accounts & settings, databases, subdomains and other cPanel settings.

How The Migrations Department Works

Our migrations department works on a queue based system and is open business hours Monday to Friday. Migrations cannot be scheduled and can take upto 48hrs for us to begin. Sometimes longer depending on the queue length (and sometimes sooner).

We cannot prioritise customer migration requests, as such we recommend you leave plenty of time before your old host cuts you off to ensure all the files are migrated successfully and any troubleshooting can be performed.

Migrations do not operate over weekends, as such no updates or work will be done on your migration during the weekend.

We will update you when we begin migration and then again when it is complete. If there are any problems requiring an action from your part, we will let you know.

Updating your migration ticket before it has started will push it to the back of the queue and thus cause further delays. No other department will handle migrations or have any updates regarding your migration.

To Request Migration

Open a ticket with the migrations department. Please provide all details we ask for. Missing/incomplete information can and usually does delay your migration.

If you have a migration strategy outlined for you, please include the steps for us to take in the migration ticket. The engineer performing your migration may not have access to it.

Rush Service (Reseller Hosting Only)

If you are in a rush, then we require some intervention on your part to speed things up. A rush migration means we can begin restoring files within 60minutes of the ticket being opened.

To get the rush migration service (no extra charge) follow this process:

  • Generate a remote backup of each account. Use the FTP details of your newly created reseller account at InnoHosting as the destination for the remote FTP backups.
  • Once all accounts have been uploaded, open a ticket with technical support requesting the files be restored, providng them with the path to the accounts.
  • We will then go ahead and restore the accounts typically within 60 minutes. 
  • After restore, check the accounts to ensure everything has been restored successfully.
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