What is tech end user support?
Posted by Rameen V. on 11 May 2007 03:18 PM
With our tech end-user support, you can let InnoHosting be your tech support staff..|
More specifically, InnoHosting will manage all the technical support problems that your customers send you. We will do this 24x7x365, and it is all branded to your company, so it appears to your customers that you have employed your own staff..
Why let InnoHosting manage your technical support?
- We have direct access to all systems and thus can resolve problems faster
- Our experienced engineers are online 24x7x365 allowing you to take long holidays without worrying about supporting your customers
- Our support engineers are all UK/USA trained with many years of experience and with English as their first language. Trained to be helpful and very friendly. Answering all types of questions and helping out with matters of the most basic type, to the most complex situations.
InnoHosting has developed its own in-house support desk and is available free of charge to all resellers. The support desk can be easily integrated into your website and branded to your company. No setting up is required, simply open a ticket after sign up and we'll activate the support desk for you.