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Jul
27
RAID Controller Issue on Server UK65
Posted by Genadi Petkov on 27 July 2019 04:47 PM

Hello,

We are aware of an issue with the raid controller of server UK65 and we are working with our data center technicians to resolved it.

We will post updates as more information is available.

Thank you for your patience and understanding in the meantime.

 

Update on 4:10 AM EST:

The issue has been caused by 3 drives in the RAID array failing at the same time. These drives have been now replaced and the RAID array is being rebuilt. Due to the unusually high number of drives the process is slow and we have no guarantee that the result will be a healthy file system, we are making alternative arrangements for a backup restore of the server in the meantime.


Update on 2:00 PM EST:

The raid rebuilt has finished, but unfortunately the data has been damaged beyond repair and isn't usable.

We have started to restore the accounts from the server to one of our other UK servers:

jdowguk69.verygoodserver.com (main shared IP: 87.117.246.122)

If your domain names are using our Name Servers or Private Name Servers based on ours, no changes will be required for your sites to start working once restored.

If your domain name uses external Name Servers (like Cloudflare DNS for example), you will need to manually change your A record to the main shared IP of the new server.

We will keep track of the restore progress here.

 

Update on 8 AM EST, 31st of July: Restore progress is on 91%.

 

Restore is complete.


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Jan
27
New Live Chat Support Software!
Posted by Genadi Petkov on 27 January 2019 10:24 PM

Hello,

We are happy to announce that we have migrated our Live Chat service to a new platform.

Many clients reported in our Annual Survey that they often face issues using the old software for Live Chat.

As part of our continuous effort to improve the quality of our services and our Customers' satisfaction, we have implemented the Live Chat software by LiveChat Inc. It provides a simple, modern and easy to use interface.

The new platform will allow you to get in touch with us in a faster and more reliable way.

Our Support Team remains at your disposal and is available 24/7.

We will be happy to hear from you!

Innohosting Management


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Oct
17
RAID failure on server105
Posted by Genadi Petkov on 17 October 2018 07:16 PM

Hello,

We are currently investigating a RAID failure on server105. Services on the server are temporarily unavailable.

New information will be posted here as it becomes available.

Thank you for your patience and apologies for the inconvenience caused.

 

Update 11:13 PM EST - We have been able to boot the server for the time being but the /home partition is heavily corrupted and still not accessible. Our System Administrators are actively working to resolve this.

In the meantime we are also preparing a new server where we will start data restore in case the current server is not recoverable.

We will update you in the next hour on the course of action.

Thank you for your patience and understanding in the meantime.

 

Update 12:39 AM EST- It appears that the data corruption on the server /home partition is unrecoverable and we will need to restore all the accounts from our internal backups. The new server configuration is being finalized and the restore will be initiated shortly. We will provide regular progress updates.

 

Update 12:40 PM EST - Currently 11% of the accounts on the server have been restored. We will be posting hourly updates on the restore progress here.

 

Update 2:03 PM EST - Restore is at 15% at the moment and ongoing.

 

Update 3:58 PM EST - Restore is at 19% at the moment and ongoing.

 

Update 5:46 PM EST - Restore is at 24% at the moment and ongoing.

 

Update 6:06 AM EST - Restore is at 53% at the moment and ongoing.

 

Update 9:02 AM EST -  Restore is at 61% at the moment and ongoing.

 

Update 12:09 PM EST - Restore is at 65% at the moment and ongoing.

 

Update 5:31 PM EST - Restore is at 73% at the moment and ongoing.

 

Update 9:40 PM EST - Restore is at 79% at the moment and ongoing.

 

Update 2:42 AM EST - Restore is at 87% at the moment and ongoing.

 

Update 2:21 PM EST - Restore is at 96% at the moment, we expect all to be done very shortly.

 

Restore is all done.


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Dec
12
RAID Issues on UK65
Posted by Genadi Petkov on 12 December 2017 08:03 PM

We are aware of the issues with UK65, one of the disk of the RAID array has failed. We are working with our Data Center Technicians to replace the disk and rebuild the array.

No data loss is expected, all the information is safe.

We will post as soon as we have more information and and the server is online.

Thank you for your patience!


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Oct
26
Connectivity Issues on Server UK69
Posted by Genadi Petkov on 26 October 2017 03:27 PM

We are currently experiencing connectivity issues with our UK69 server.

 

The incident has been reported to our data center technicians and they are actively working to resolve it.

 

As soon as we have more details on the matter, we will post them here.

 

Thank you for your patience in advance!

 

Update - the server is now online and all services are back. We will continue to closely monitor it to ensure its stable performance.

 

 


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